At Revere, we are committed to providing you with the best lingerie shopping experience possible. We understand that sometimes, returns may be necessary. To ensure a smooth and transparent process, we have updated our return policy to better serve our valued customers.
Effective Date: 22-October-2023
1. Eligibility for Returns:
- We accept returns within 14 days from the date of purchase for eligible items.
- To be eligible for a return, items must be unworn, unwashed, and in their original packaging with all tags attached.
2. Non-Returnable Items:
- For hygiene reasons, we cannot accept returns on panties, thongs, or any lingerie bottoms.
- Additionally, we do not accept returns on items marked as “Final Sale” or those purchased during promotional events.
3. Return Process:
- To initiate a return, please log in to your account and visit the “My Orders” section.
- Select the order containing the item(s) you wish to return and follow the prompts to request a return.
- Once your return request is approved, you will receive a return authorization number (RAN) and instructions on how to proceed.
4. Return Shipping:
- Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
- We recommend using a trackable and insured shipping method to ensure the safe return of your items.
5. Refund Process:
- Refunds will be issued to the original payment method within [14] business days after we receive and inspect the returned items.
- Please note that shipping fees are non-refundable unless the return is due to an error on our part.
6. Exchanges:
- We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
7. Damaged or Defective Items:
- If you receive a damaged, defective, or incorrect item, please contact our customer support team within 5 days of receiving your order for assistance.
8. Store Credit:
- If you prefer, we can issue a store credit in place of a refund, which can be used for future purchases on The Revere.
9. Changes to This Policy:
- The Revere reserves the right to update or modify this return policy at any time. Please check our website periodically for any changes.
By shopping with The Revere, you agree to abide by this return policy. We value your trust and strive to provide you with high-quality lingerie and exceptional customer service.
If you have any questions or need further assistance, please don’t hesitate to contact our customer support team at [Customer Support Email] or [Customer Support Phone Number]. Thank you for choosing The Revere. We look forward to serving you!
The Revere,